We assemble every piece by hand and want it to bring you joy for as long as possible. If something goes wrong, email us at support@krivokoso.com and we will sort it out together support@krivokoso.com.
Warranty
Our pieces come with a 30-day warranty from the date of delivery. The warranty does not cover issues unrelated to assembly quality, including:
- mechanical damage — scratches, chips or breakage;
- failure to follow storage or care instructions;
- natural wear of the coating — this is normal wear and tear;
- exposure to moisture, chemicals or perfume;
- repairs or alterations carried out by third parties;
- loss of individual parts — such as a clasp, ring or bead.
We reserve the right to refuse warranty service if the conditions of use have been breached.
Returns and exchanges
In-stock items may be returned within 7 calendar days of delivery. To make sure your return goes smoothly, please keep:
- the original packaging, tags and components;
- the item’s original condition and consumer properties — with no signs of use;
- the electronic receipt.
Please note: pieces made to an individual design (including through the configurator) cannot be returned or exchanged, as we make them especially for you.
You can amend your order within 24 hours of purchase. If you return an item of proper quality, transport costs, delivery, packaging and commission fees are paid by the customer and are non-refundable.
How to arrange a return
- Email us at support@krivokoso.com or message us on social media.
- Wait for our reply — we will send detailed instructions.
- Send the item according to the instructions, and we will take care of the rest.